Meet Our Staff
Buddy
Greeter
Buddy came into our life in October 2019 after we hosted a pet adoption event in the showroom. We think he is a Beagle mix of some sort, but we really do not know. All we know is we love him. And, the day we adopted him was the best day we ever had at Sunset Hills Subaru! :)) He loves it when customers waiting for service want to take him for a walk. :) Buddy always has a pawsitive attitude about his job, even after a long, ruff day of sharing his love with everyone he encounters. He doesn't bite, but he does have a huge appetite, and he isn't afraid to ask you for a taste of whatever you're munching on! Oh, his favorite car is the Outback waggin.
-
- phone
- 314-968-5167
Billy
Treat Manager
Meet Billy, our newly promoted Treat Manager at Sunset Hills Subaru! With a nose for snacks and a tail that never stops wagging, Billy takes his job very seriously—especially when it comes to quality control (aka taste-testing). When he’s not making the rounds for belly rubs or inspecting treat inventory, he’s reminding us all to paws and enjoy the little things. Stop by and say hi—he’s always open to "barking" about his new role!
Lucy
Nap Manager
Lucy helps create a warm, welcoming atmosphere for both our team and our customers. With her calm demeanor and friendly personality, she’s always ready to brighten someone’s day—whether she’s greeting guests or relaxing in her favorite sunny spot. As Nap Manager, Lucy specializes in boosting morale, reducing stress, and representing the fun, family-friendly spirit that makes Sunset Hills Subaru feel like home.
Patty Muehleisen
Receptionist
Patty is the face of Sunset Hills Subaru! She is our MVP who has been with our dealership for 22 years. She knows most of our long-standing customers by first name.
-
- phone
- 314-968-5167
Wendy James
Receptionist
I have been in the Automotive industry for over 15 years, and I am now the part time receptionist.
-
- phone
- 314-968-5167
Robert Smith
Customer Relations Manager
**Robert Smith | Customer Relations Manager | Sunset Hills Subaru** Robert Smith is the Customer Relations Manager at Sunset Hills Subaru, where he is dedicated to delivering an exceptional customer experience and strengthening the dealership's connection to the St. Louis community. As the dealership's Lead Subaru Love Promise Champion, Robert helps coordinate community outreach initiatives, charitable partnerships, volunteer opportunities, and customer appreciation programs that reflect Subaru's commitment to making a positive impact. With a background in customer relations, social media marketing, reputation management, and community engagement, Robert works closely with customers and team members to ensure every interaction reflects the values of honesty, empathy, appreciation, respect, and trust. His focus is on building lasting relationships that extend well beyond the vehicle purchase process. Robert also serves as a Board Member for the Ritenour Co-Care Food Pantry, where he helps support efforts to combat food insecurity and provide resources to families throughout the region. Through his work with both the pantry and Sunset Hills Subaru, he has helped foster partnerships with organizations such as Make-A-Wish Missouri & Kansas, the APA of Missouri, Ronald McDonald House Charities, and other local nonprofits. At Sunset Hills Subaru, Robert oversees community storytelling, customer recognition programs, social media engagement, and initiatives that highlight the dealership's commitment to serving others. Whether he's helping organize a fundraising event, celebrating a customer milestone, or sharing stories of community impact, his goal is to create meaningful connections and leave a lasting positive impression. When he's not at the dealership, Robert enjoys supporting local charities, attending community events, and finding new ways to connect businesses with causes that make a difference throughout the St. Louis area. **Areas of Expertise:** Customer Relations, Community Outreach, Social Media Marketing, Reputation Management, Subaru Love Promise Initiatives, Event Planning, Customer Experience, Nonprofit Partnerships, and Community Engagement.
-
- envelope
- rsmith@sunsethillssubaru.com
Bill Entrikin
Product Specialist
Over 18 Years of Service
-
- envelope
- bentrikin@sunsethillssubaru.com
- |
-
- phone
- 3147438893
James Roberson
Express Service Advisor
-
- envelope
- jroberson@sunsethillssubaru.com
- |
-
- phone
- 314-661-1727
Jo Anna Riley
Internet Service Consultant
-
- envelope
- jriley@sunsethillssubaru.com
- |
-
- phone
- 314-887-2127
Tracy Frazier
Internet Service Consultant
-
- envelope
- tfrazier@sunsethillssubaru.com
- |
-
- phone
- 314-743-8181
